1. I have a complaint, who should I speak to?

If it is about a product or concern you have bought from our store, please get in touch with us from email. Email us at info@chiaraboutique.com

1. Are your items authentic?

Yes! Our products are 100% authentic and verified. Unfortunately due to the current Covid-19 situation and being understaffed we have to close our doors for good. So all prices are our final sale (80% off) as all stock must go, thank you for your support during these hard times!

2. How does shipping work?

We partner with global merchants and artisans in order to provide the quickest shipping worldwide. This means that your order is shipped from global areas such as Germany, USA, France, etc. Our global suppliers provide tracking numbers and we do offer a 100% satisfaction guarantee.

Because we ship directly from our partners in these countries, your item may take 8-12 days to arrive and shipping is completely FREE. Please do not panic if it does not show up immediately, it's on its way :)

We offer international shipping options too - no matter where you are, you can buy from us! For more information on shipping check out our shipping policy.

3. Do I get charged for delivery on each item I order?

We offer complimentary free shipping to any item you purchase.

4. How do I cancel my order?

Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order. All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account. 
 
5. What is your refund policy?
 
Solana prides itself on placing our customer before anything else! Meaning that we offer a 30 day no questions asked refund policy.